Feedback and Complaints

Comments, Compliments and Complaints Procedure

We are keen that you should be completely satisfied about your child’s education and we encourage feedback on our services from parents and pupils. We are, therefore, interested in feedback of all kinds, whether it be comments, compliments, or complaints. If you want to register a comment of any type about the school you can do this by writing, e-mailing, telephoning or making an appointment to see someone. All feedback is welcome and keeps us in touch.

If, in particular, you have a complaint about the school, please let us know. It is better that these things are shared openly and resolved fairly, rather than being allowed to damage the relationship between the family and the school. There will be no negative consequences arising from making a complaint and we will deal with the issue as confidentially as possible.

In relation to making a complaint:

  • Please make any complaints initially to the Depute Head. This makes sure that the school knows what is going on and has an opportunity to respond and resolve the issue.
  • We will try to respond as quickly as possible, but often issues are complex and we may need time to investigate.

What if a child wishes to complain?

The Depute Head makes it very clear to all members of the school community that every individual, regardless of status, has the right to be treated fairly, respectfully, honestly and with equality and dignity. The children are told to speak to the Depute Head if they wish to complain or discuss any concerns. Our children know that their concerns will be listened to and acted upon as appropriate.

Dealing with Racial Harassment

The Race Relations Act of 1976 makes it unlawful to discriminate against someone because of his/her colour, race, and nationality, ethnic or national background. The Act makes it the duty of West Dunbartonshire Council to eliminate unlawful racial discrimination. In 1999 the guidelines, ‘Dealing with Racial Harassment’ were issued to assist all teaching staff in dealing with such incidents. The adoption of an anti-racist approach should be seen as one part of the continuing attempt to improve the quality of education. West Dunbarton Council recognises that support from the home is essential if these aims are to be achieved. Every child in Dumbarton has the right to be happy and secure at school.

Data Protection Act 1998

Information on children and young people, parents and carers is stored on a computer system and may be used for teaching, registration, assessment and other administrative duties. The information is protected by the Data protection Act 1998 (number Z4871657) and may only be disclosed in accordance with the Codes of Practice. For further information, please contact the school.